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Availability & blackout dates

Use recurring rules for normal hours and blackouts for exceptions. A service is bookable only when it and every required resource have enough capacity after buffers, blackouts, active holds, and existing bookings are considered.

Add recurring availability

In Bookings → Setup → Recurring availability, choose New rule.

Each rule targets one service or one resource and covers one weekday. Set:

  • start and end time;
  • an optional timezone override (otherwise the target or organization timezone applies);
  • optional effective start and end dates; and
  • an optional capacity override.

Create one rule for each weekly window. Split days with a break into separate rules — for example, 9:00–12:00 and 13:00–17:00.

A blank capacity override uses the target's normal capacity. A value of 0 closes that recurring window without changing the resource or service itself. Use 24:00 only for midnight at the end of the selected day.

If a service requires resources, both sides must be available. A service rule by itself does not make a slot bookable when the required room, staff member, or equipment is closed.

Add blackouts

Use Blackouts for exceptions to the weekly pattern:

  • Entire organization closes all booking capacity.
  • Service closes only one offer.
  • Resource removes one staff member, room, vehicle, or pool.

Choose start and end times, add a reason your team will recognize, and choose no recurrence or daily, weekly, monthly, or yearly recurrence. Recurring blackouts need an explicit timezone and may have an end date.

Examples include holidays, maintenance, staff leave, and a venue closure.

Check why a slot is unavailable

Availability can change before a booking is confirmed. Another customer's temporary hold or booking can use the remaining capacity. Availability is checked again when capacity is reserved.

If a customer reports that a slot disappeared, first check:

  1. the service and every required resource are Active;
  2. their recurring windows overlap;
  3. buffers do not consume the requested edge;
  4. lead time and maximum advance allow the date;
  5. no organization, service, or resource blackout overlaps it; and
  6. an active hold or existing booking has not used the remaining capacity.

Timezone and daylight-saving changes

Use a named timezone such as America/Boise for weekly rules that must follow daylight-saving changes. A customer's displayed timezone can differ from the schedule's timezone without moving your business hours.

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