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Abandoned cart capture and review

You can review carts reported by your storefront in admin. Recovery emails are unavailable. Capturing a cart or contact address does not start reminder emails, and there is no recovery send or schedule control to turn on.

Review captured carts

Customers → Abandoned Carts is a read-only list. Each row shows the email address, if one was captured, the subtotal, capture time, recorded email count, and a pending or recovered status. Carts appear only when your storefront has cart capture integrated; the list does not discover abandoned checkouts on its own.

Use Pending only, Recovered, or All captures to filter the records:

  • Pending means no recovery has been recorded for the cart.
  • Recovered means the record has a recovery timestamp. Completing an order does not currently update this status automatically.
  • Recorded emails shows the stored count; it does not mean reminders are enabled or that a new email will be sent.

Any team member can view the list. The available controls filter and page through records; they do not send emails.

Preparing a template

Authorized staff can edit the abandoned-cart template in Settings → Email, preview it, and send a separate test email. These tools prepare content only. Saving a template or receiving a test does not enable recovery emails to shoppers. Default means the standard template copy is selected, not that an automation is running.

Outbound recovery requires separate product and delivery work. There is no announced rollout date; the existing capture and template tools remain available in the meantime.

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