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Sign-in troubleshooting

Merchant Admin accounts use email and password. They are separate from passwordless customer accounts on a storefront or litecheckout.

I forgot my password

  1. Open admin.litecommerce.io.
  2. Choose Forgot password?
  3. Enter the email used for your merchant account.
  4. Open the newest reset message and follow its link.

For privacy, the confirmation always says a reset link may have been sent, whether or not that email has an account. If nothing arrives, check spam, make sure you used the invited address, and ask your organization Owner to confirm your membership.

Request a new link if the first has expired. Use only the newest message and do not forward the link.

My invitation does not work

Merchant access begins with an organization invitation. Use the exact email that received it and finish the invitation's password setup. If the invitation expired or was sent to the wrong address, ask an Owner or Admin with team access to confirm the membership, then contact litecommerce for verified invitation recovery or correction. The current Team area does not cancel or resend an existing invitation.

I see “No organization access”

Your sign-in succeeded, but the account has no active organization membership. Ask the correct organization administrator to check that exact email. If no membership exists, they can invite it. If an existing membership needs recovery or correction, contact litecommerce instead of sending a duplicate invitation. You can also sign out and use another merchant account.

If you were removed from one store but belong to another, sign in and use the organization switcher. Access is always scoped to the selected store.

The page keeps returning to sign in

  • Confirm you are using the current admin domain, not an old Preview link.
  • Allow required first-party cookies for the admin and API.
  • Sign out, close duplicate admin tabs, and sign in again.
  • If a reset just completed, return to the normal sign-in page rather than reusing the recovery link.

Still stuck? Contact us and include the organization name and the non-sensitive error text. Never send your password, reset link, one-time code, or session token.

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