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cartonium help

Sign-in troubleshooting

Use your merchant account at admin.litecommerce.io. It is separate from a customer account used to shop on a storefront or cartonium checkout.

Sign in with a password

  1. Leave Password selected on the sign-in page.
  2. Enter your merchant-account Email and Password.
  3. Choose Sign in.

If the form shows an error, check the address and password and try again. You can correct the email without starting over. If this is your first invitation, finish the invitation steps below first.

Sign in with an email code

Use Email code for an existing merchant account:

  1. Choose Email code under Sign in with.
  2. Enter the email used for your merchant account.
  3. Choose Email me a code.
  4. Check that inbox and enter the newest sign-in code in Sign-in code.
  5. Choose Sign in.

The confirmation does not prove an account exists or that an email arrived. Check spam and the address you entered. An email-code request does not create an account, complete an invitation, or add a store membership. Finish your first invitation using its link.

The code did not arrive or did not work

  • Use only the newest sign-in code. Requesting a new one replaces the earlier code.
  • Wait for the countdown beside Send a new code to finish before requesting another. Sending can still be limited or unavailable after the button becomes active.
  • Choose Use a different email if you entered the wrong address.
  • If a code is rejected, check it and try again, or request a new one. The message does not distinguish an incorrect or expired code from a temporary sign-in problem.
  • You can return to Password if you know your password, or use the recovery steps below.

Never share a sign-in code or sign-in link. If neither method works, contact cartonium.

I forgot my password

  1. Open admin.litecommerce.io.
  2. Choose Forgot password?
  3. Enter the email used for your merchant account and choose Send reset link.
  4. Open the newest reset message and follow its link to Set a new password.
  5. Fill in New password and Confirm password, then choose Save password. Follow the password requirements shown on the form.
  6. After the password saves, you are taken to the dashboard. Confirm the store you're working in.

For privacy, the confirmation always says a reset link may have been sent, whether or not that email has an account. It does not confirm inbox delivery. If nothing arrives, check spam, make sure you used your merchant-account address, and ask someone who manages your organization's team to confirm your membership.

Request a new link if the first has expired. Use only the newest message and do not forward the link.

My invitation does not work

For your first invitation:

  1. Open the invitation sent to your merchant-account email and follow its link.
  2. On the password setup screen, fill in New password and Confirm password.
  3. Choose Save password to finish setup and continue to the dashboard.

Follow the password requirements shown on the form. The ordinary Email code form does not finish an invitation.

If the invitation expired or was sent to the wrong address, ask someone who manages the organization's team — an Owner, Admin, or Staff member granted the Team permission group — to confirm the membership, then contact cartonium for verified invitation recovery or correction. The current Team area does not cancel or resend an existing invitation.

I see “No organization access”

Admin could not establish access to a store. This can happen when your account has no organization membership, or when Admin cannot load your current access. The screen alone does not prove that your membership was removed.

Refresh the page. If it persists, ask someone who manages the correct store's team to check the exact email you used. If no membership exists, they can invite it. If an existing membership needs recovery or correction, contact cartonium instead of sending a duplicate invitation. If your membership is confirmed but the page still appears, sign out and sign in again, then contact support if access does not return.

You can also choose Sign out on that screen to use another merchant account.

I need another store or merchant account

Open the current organization's name in the admin header and use Switch organization to choose a listed store. Admin returns to the dashboard for that store. Confirm its name before making changes.

Only stores your current account belongs to appear. If a store is missing, ask someone who manages its team to check your membership for that account. If you were removed from one store but belong to another, select the store you can still access. If your selection no longer works, refresh and select the store again.

For a separate merchant account, choose Sign in to a different account in the organization menu. This signs you out so you can use the other account's sign-in method. Follow any on-screen instruction to close the tab before signing in again in a new one.

The page keeps returning to sign in

  • Confirm you are using the current admin domain, not an old Preview link.
  • Allow required first-party cookies for Admin.
  • Sign out, close duplicate admin tabs, and sign in again.
  • If a reset just completed, return to the normal sign-in page rather than reusing the recovery link.

Still stuck? Contact us and include the organization name and the non-sensitive error text. Never send your password, reset link, one-time code, or session token.

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