Store settings & profile
Your store's profile holds the contact details and branding customers see — on your storefront and in the emails the platform sends on your behalf. Edit it under Settings.
Business profile
The Business profile card has four fields:
| Field | Where it shows |
|---|---|
| Support email | The address customers reach you at. |
| Support phone | An optional contact number. |
| Support address | Your business address. |
| Brand color | Your accent color, saved with your profile (any CSS color value). It counts toward your setup checklist; storefront and email theming that uses it is still rolling out. |
Leave any field blank to clear it. Your changes save together, and the save is recorded in your audit log (just that settings changed — not the values).
Checkout links
Open Settings → Checkout to choose Checkout mode and where customers go after checkout. Hosted checkout, your own checkout, and the customer-account destination can be chosen independently. Start with Choose checkout & customer accounts.
The Checkout settings card includes these destinations:
| Field | What it controls |
|---|---|
| Return-to-store URL | Back-to-store links from hosted checkout and order status. |
| Order completion URL | Optional landing page after a completed hosted checkout. |
| Retry checkout URL | Where an expired checkout sends the customer to try again. |
| Canceled checkout URL | Where a canceled checkout sends the customer next. |
| Customer action base URL | The origin for customer account and action links, independently of Checkout mode. Leave blank for hosted accounts, or use a trusted origin where your developer has implemented the required pages. Paths and queries are ignored. |
Blank completion and retry destinations use Return-to-store, then your storefront home where available. A blank canceled-checkout destination first uses Retry checkout, then those same fallbacks. A blank Customer action base URL uses the resolved hosted cartonium checkout address. Review the destination preview rather than assuming every fallback is available. Invalid or untrusted destinations are ignored; use a verified store domain or an origin approved by cartonium.
Before choosing Save checkout settings, review Tax mode too: saving this form also saves the displayed tax choice. See tax setup.
Checkout logo
Use Settings → Checkout → Checkout logo to brand hosted cartonium checkout and the hosted account/sign-in surfaces. Select Upload logo, choose a static JPEG, PNG, WebP, or AVIF file, and leave the page open while Admin uploads, validates, and saves it. Files can be at most 5 MiB and 4096 × 4096 pixels; SVG, animated, multi-page, and undecodable images are rejected.
Check the uploaded logo's preview, dimensions and file size. Select Replace logo to upload a different image, or Remove logo to clear an uploaded logo or an older external logo URL. Wait for confirmation before leaving the page; these controls save the logo separately from the rest of the checkout settings.
Check the selected store and Sandbox / Live mode where available. Logos are saved separately in each mode; uploading a Sandbox logo does not change the Live logo. If Legacy external logo needs replacement is shown, upload a replacement or remove the old URL; hosted surfaces do not display it. Saving unrelated checkout settings does not remove it. With no valid uploaded logo, hosted surfaces show your store name.
Who can do this
Owners and Admins manage store settings, and so can Staff granted the Settings permission group. See Team & permissions for how roles work.
Related
- Team & permissions — who can change settings
- Plans & limits — your plan and usage
- Audit log — a record of settings changes