Taxes at checkout
Review your store's tax policy and readiness before taking payments.
Review tax setup
- Confirm the selected store and Sandbox / Live mode, then open Settings → Checkout → Tax mode.
- Read the checkout tax setup guide before choosing or saving a policy. It covers the connected Stripe account, setup steps, readiness messages, and test versus live mode.
- If using Stripe Tax, review the saved-policy message and select Refresh tax readiness. Follow the reported state; Verified payment status alone does not establish tax readiness.
- Review Tax mode before selecting Save checkout settings, including when changing another field. The form saves its displayed tax mode and defaults to Stripe Tax when no mode has been saved. Saving Stripe Tax while the platform tax service is unavailable blocks checkout, including fully discounted orders. Check Refresh tax readiness before saving; saving does not activate an unavailable service.
Owners, Admins, and Staff with the Settings permission group can check tax readiness. A new responsibility acknowledgment for Manual / no tax calculated requires an Owner or Admin. Follow the existing setup guide for that separate choice.
If readiness is unknown, restricted, or unavailable, use the readiness guidance before asking a customer to retry payment. A Ready check is a setup result, not a promise that an order will have a positive tax amount.